Frequently Asked Questions (FAQ)

Welcome to our e-commerce FAQ page. Here, you’ll find answers to the most frequently asked questions about our e-commerce platform. For other services, please contact us directly

General FAQs

In our General FAQs section, we answer the most common questions about account registration, contact information, and other general inquiries. If you have further questions or need additional assistance, please do not hesitate to contact our support team

Our headquarters are in Germany.

You can contact us via email, phone number, WhatsApp, Instagram, TikTok, and Facebook. Contact details are available on the “Contact Us” page and in our privacy policy or terms and conditions.

No, you can place an order without registering.

Registering allows you to save a payment method and post reviews of purchased products.

You can reset your password using the link available on the login page.

It’s simple: select the product, choose size and color/model, click on “buy” and follow the guided procedure.

You can try contacting us for modifications, but we cannot guarantee changes if the order has already been processed.

You will receive an email or a message with the tracking code as soon as your order is shipped.

We offer free shipping for all products, without restrictions.

We currently ship only to Germany and Italy.

Delivery can take between 2 to 4 weeks.

We accept payments via credit card, PayPal, and Klarna.

Our site uses robust security measures, including HTTPS encryption.

Our return policy is detailed on the Purchase Policy page.

Contact us, and we will follow the guidelines of our e-commerce to manage your return.

Refunds are generally processed within 7 days of acceptance.

You can search for products using the search bar or by navigating through the menu under “Categories”.

Out-of-stock products will not be available until they are restocked.

Subscribe to our newsletter to stay updated on promotions and special offers.

Yes, you can use your Google or Facebook account to register on our site.

Please read the size chart carefully, available at the beginning of the product description. Claims related to sizing issues will not be considered if the guidelines are not followed.